After Sales
Whether it is a scheduled maintenance or an extraordinary maintenance GRANZOTTO after-sales team provides its own dedicated team to intervene in all cases of technical assistance. Granzotto coordinates and follows all the intervention phases, managing the activity of the technicians involved
TECHNICAL ASSISTANCE
The availability of technicians dedicated to the service and the careful scheduling of interventions guarantee the presence of at least one team that is always available to intervene within a few hours, both in Italy and in the rest of the world.
THEY ORGANIZE
Scheduled maintenance with standard and customized programs. Depending on the product that is processed in our plant and on the basis of your programming, we offer a specific package of ordinary maintenance
THEY CLARIFY
Assistance is provided directly by Granzotto staff and all their experience is made available to the customer
THEY SUPPORT
Every single step, from the first call to the closure of the intervention, is coordinated by the headquarter.
THEY INTERVENE
Guarantee of intervention within the first hours after the call
THEY ANSWER
Direct line with a qualified technician
SPECIALIZED TECHNICIANS
Only technicians suitable for the specific type of intervention are employed in cases of technical assistance.
THEY CHECK OUT
Through the G-CONTROL system, GRANZOTTO is able to remotely monitor its plants and intervene to support the customer when necessary.
DEDICATED TRAININGS
Training and refresher programs for each application sector. We support your maintenance technicians in training and study with them a specific maintenance package based on your production needs.
